Support: IT/Lab Administrators

• System Requirements
• Browser Check
• Security
• Technical Support
• Order Information

System Requirements

MyReadinessTest students must use a supported web browser on either a Windows�, Macintosh�, or Linux� operating systems.

• Internet connection: Cable/DSL, T1, or other high-speed for multimedia content; 56k modem (minimum) for practice and testing.
• Web browser: Internet Explorer, Firefox, or Chrome for Windows; Safari, Firefox, or Chrome for Mac OSX; Firefox or Chrome for Linux.
• Operating system: Windows, Macintosh OSX, or Linux.
• Memory: 64 MB RAM minimum.
• Monitor resolution: 800 x 600 or higher (students), 1024 x 768 (instructors).

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Browser Check

The Browser Check must be run on every computer that will be using MyReadinessTest. The Browser Check will make sure that the computer has everything needed to successfully run the program.

A link to the Browser Check is always available on the �Announcements� page when you log in to MyReadinessTest.

It is advisable to return to the Browser Check and reinstall plug-ins before the beginning of each semester.

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Security

Pearson Education knows that the security and stability of its online learning environment are vital to you and your students. We take great care to protect the security of users' personal information and of the data on our servers.

Personal information: To protecting sensitive or personal data, users register for MyReadinessTest via a central Subscription Management System (SMS). SMS transactions are secured using 128-bit encryption Secure Socket Layer (SSL) transport. The SMS system records users' account information, user name, and password to ensure that only authorized users can access Pearson online products. A user with an authorized SMS account must supply a user name and password to access online resources.

The administrative portions of SMS are under direct Pearson Education control. Network communication between MathXL/MyMathLab and SMS occurs within a single secured hosting facility over protected networks.

Application data: The servers that host MyReadinessTest conform to the highest commercial standards for server availability. A 24/7 operations group is alerted automatically in the event of service degradation or interruption. The server system is designed for high availability with redundant critical components and is monitored at the application and server level.

The physical servers are secured in a 24/7 guarded facility and are behind a locked cage under closed-circuit surveillance. These servers are protected by commercial firewall products. The network topology of the hosting environment is opaque to the public internet to prevent targeted attacks.

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Technical Support

Educator and Admin Support is available in the following ways:

• Live Chat: Available 24/7
• Phone: 1-888-695-6577 Monday - Friday, 8am to 8pm (Eastern Standard Time, U.S. and Canada)
• Submit a question to Technical Support
• Search the online Knowledge Base.
• Forgot your login name /password? Let us know and an email with your information will be sent to the address you used to register for MyReadinessTest.

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Order Information

Pearson�s MyReadinessTest is available for purchase by campus bookstores, departments and institutions, or direct to students at www.myreadinesstest.com.

MyReadinessTest Student Access Code Card

Order ISBN: 0-205-82265-7 / 9780205822652

College Bookstores & Educational Institutions inside the U.S., contact:

Customers outside the U.S., please contact your country's international office.

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